CMS uses the HCAHPS score to calculate the Personal and Community Engagement domain in the VBP program and Patient Experience in the star rating program. CMS developed a standardized survey of patient’s healthcare experience in collaboration with AHRQ (Agency for Healthcare Research and Quality). The survey is comprised of 27 questions that measure a patient’s experience with communication with healthcare service provider, responsiveness, hospital hygiene etc.
The VBP measure values are benchmarked to the national average, median, for minimum and maximum points, and upper and lower quarter, for all measures under Personal and Community Engagement.
Dexur segments the survey numbers based on each measure and for questions specific to the measure to evaluate answer percent, number of completed surveys, and response rate.